Terms & Conditions

These Terms and Conditions apply to services provided by Microcare Technical Services L.L.C. ("Microcare", "we", "us", "our") to any individual or organisation ("you", "your", "the client") who requests, books or receives our services, and to the use of this website.

By requesting a quotation, confirming a booking or allowing our team to begin work at your property, you confirm that you have read and accepted these terms. If anything here is unclear, please contact us before proceeding.

Microcare specialises in a focused range of services for residential and commercial properties in Dubai:

We do not offer services outside this scope. Where a property needs work we don't specialise in, we will say so rather than attempt it.

The scope of each job — the areas, units or surfaces covered and the finish to be applied — is confirmed with you at the time of booking. Work outside that agreed scope is not included unless separately discussed.

Bookings can be made by phone, WhatsApp, email or through the enquiry forms on this website. A booking is confirmed once we have acknowledged it and agreed a date, time and scope of work with you.

• You should be authorised to arrange work at the property concerned.
• Where required, any landlord, building or community approval is arranged by you.
• Arrival times are given as approximate windows, as traffic and preceding jobs can affect timing.
• We may decline or reschedule a booking where a site is unsafe or inaccessible.

Availability for urgent or same-day requests depends on our schedule at the time and is confirmed case by case.

Quotations are based on the information you provide about your property, system or surfaces. Any price shared before an on-site assessment is indicative and reflects that description.

If actual site conditions differ from what was described, we will explain the difference and share a revised price for your approval. No additional work is carried out without your agreement.

Prices are quoted in UAE Dirhams. Whether applicable taxes are included is stated on the quotation itself. Any offer or package applies only to the job for which it was issued.

Payment terms, accepted methods and any advance requirement are confirmed with you at the time of booking. Unless otherwise agreed, payment is due once the work has been completed to your satisfaction.

Invoices and receipts are available on request. For commercial or ongoing arrangements, billing terms are agreed in advance in writing.

Plans change, and we try to be flexible. If you need to cancel or move a booking, please let us know as early as you reasonably can by phone or WhatsApp so we can adjust the schedule.

Where our team attends at the agreed time and is unable to begin work — for example because access isn't available or the site isn't ready — we will contact you to discuss rescheduling, and any charge for the attended visit will be discussed with you rather than applied silently.

We may also need to reschedule where weather, building restrictions, utility availability or circumstances beyond our reasonable control make the work unsafe or impractical. In that case we'll offer the earliest suitable alternative.

So that our team can work safely and efficiently, we ask that you arrange the following before the visit:

• Safe and unobstructed access to the units, ducts, grilles or surfaces being treated.
• Electricity and water supply where the service requires it.
• Removal or protection of fragile, valuable or irreplaceable items from the work area.
• Any building passes, permissions or parking access needed for our team and equipment.
• Children and pets kept away from equipment, wet surfaces and cleaning products during the work.

Please let us know of any known hazards or existing damage at the property before work begins. Our team may pause a job where continuing would be unsafe for them or for your property.

We check our work before leaving a site. If you're not satisfied with a completed service, please tell us as soon as possible so we can look into it and, where the shortfall is ours, put it right.

It's also worth noting the natural limits of this kind of work. Cleaning improves hygiene, airflow and efficiency, but it is not a repair or servicing job and cannot resolve mechanical faults or the effects of age and prior maintenance. Polishing and restoration significantly improve appearance, but results depend on the condition and characteristics of the stone itself.

Our team works carefully and follows safe working practices. Where damage is directly caused by our negligence during a service, we will assess the matter fairly and agree an appropriate resolution with you.

We would not generally be responsible for:

• Existing damage, wear or defects present before our arrival.
• Faults arising from the age, condition, installation or prior maintenance of a system or surface.
• Items that were not moved or protected despite our request, or unstable fittings and fixtures.
• Indirect losses such as loss of business, income or convenience.
• Delays caused by events beyond our reasonable control.

If you have a concern about a completed job, please raise it with us promptly, with photographs where possible, so we can review it while the details are fresh.

We collect only the information we need to serve you — such as your name, contact details, property address and the service requested. It is used to prepare quotations, schedule visits, issue invoices and follow up on completed work.

We do not sell or trade your personal information. It is shared only with the team assigned to your job and, where necessary, with providers that support our day-to-day operations. Our staff are expected to treat client information and client properties with confidentiality.

With your permission, we may photograph completed work for our records or portfolio. If you'd prefer that images of your property are not used, just let our team know.

The content on this website — including text, images, logos, service descriptions and design — belongs to Microcare Technical Services L.L.C. and may not be copied, reproduced or used commercially without our written permission.

Information published here is provided for general guidance. While we aim to keep it accurate and current, service details, coverage and indicative pricing may change. Photographs and reviews reflect past work and are not a guarantee of identical results on every property.

This website may link to third-party pages such as messaging, maps or review platforms. We are not responsible for the content or practices of those external sites.

These terms are governed by the laws of the United Arab Emirates and the applicable regulations of the Emirate of Dubai. Any dispute that cannot be settled amicably would be subject to the jurisdiction of the competent courts of Dubai.

We may update these terms from time to time to reflect changes in our services or operations. The version published on this page at the time of your booking is the version that applies to it.

If any part of these terms is found to be unenforceable, the remaining parts continue to apply.