Privacy Policy

This Privacy Policy explains how Microcare Technical Services L.L.C. ("Microcare", "we", "us", "our") handles information relating to people who contact us, request a quotation, book a service or use this website.

We provide AC duct cleaning, AC deep cleaning and marble polishing services in Dubai. To do that, we need a small amount of practical information from you — and this page sets out what that is and how it's treated.

By contacting us or using this website, you acknowledge the practices described here. If anything is unclear, please get in touch and we'll happily explain.

We collect only what we need to respond to you and deliver the service you've asked for. This generally falls into two groups:

• Information you provide — your name, contact number, email address, property address and details of the service you're enquiring about.
• Information collected automatically — basic technical details such as browser type, pages viewed and general location area, gathered as you browse the website.

We don't request sensitive personal information, and you're never obliged to share more than is needed for the job in question.

Your information is used for straightforward, service-related purposes:

• Responding to enquiries and preparing quotations.
• Scheduling visits and coordinating with the assigned team.
• Issuing invoices and keeping service records.
• Following up on completed work and handling any concerns.
• Improving how our website and services work.

We do not sell, rent or trade your personal information. It is shared only where it's genuinely necessary:

• With the technicians assigned to your job, so they can reach and serve you.
• With providers that support our day-to-day operations, such as communication, hosting or payment services.
• Where we're required to do so by law or by a competent authority.

Everyone who handles client information on our behalf is expected to keep it confidential and to use it only for the purpose it was shared.

Our team sometimes photographs work in progress and finished results — for internal quality records, and occasionally for our website or social pages.

These images focus on the AC units, ducts or surfaces we've treated. If you'd prefer that no photographs of your property are taken or used, simply tell the team on site or let our office know, and we'll respect that.

Cookies are small files a website stores in your browser. Ours may use them to keep pages working correctly, remember basic preferences and understand in general terms how the site is being used.

This information is looked at as overall patterns rather than as individual behaviour. You can block or delete cookies at any time through your browser settings — some parts of the site may simply work a little less smoothly if you do.

We take reasonable steps to protect the information we hold, limiting access to team members who need it and handling client records with care.

No method of storing or transmitting information can be guaranteed as completely secure, so we can't promise absolute security — but we treat your details as we'd want our own treated.

We keep client information for as long as it's needed for the purpose it was collected — servicing your job, answering follow-up questions and meeting any record-keeping obligations that apply to our business.

When information is no longer needed, it is removed or archived. You're also welcome to ask us to remove your details sooner, and we'll do so unless we're required to keep a record.

It's your information, and you stay in control of it. At any time you can ask us to:

• Tell you what details we hold about you.
• Correct anything that's out of date or inaccurate.
• Remove your details from our records.
• Stop sending you reminders or offers.
• Withdraw permission for photographs of your property.

Just contact us using the details at the bottom of this page and we'll take care of it.

Our services and this website are intended for adults arranging work at a property. We don't knowingly collect information from children.

If you believe a child has shared personal details with us, please contact us and we'll remove them from our records.

Our website may link to external pages such as messaging apps, maps or review platforms. Those services are run by other companies with their own privacy practices.

Once you leave our website, this policy no longer applies, so it's worth reviewing the privacy terms of any site you visit from here.

We may update this policy from time to time to reflect changes in how we work or in the services we offer. The version published on this page is the one that currently applies.

This policy is governed by the laws of the United Arab Emirates and the applicable regulations of the Emirate of Dubai. If you have a question or concern about privacy, contact us first — we'd much rather resolve it directly with you.